HarperCollins Canada’s website (www.harpercollins.ca or www.harpercanada.com both direct to the Canadian site) is easily searchable and accessible. Its last update date is a vague 2008 but the site is clearly updated frequently as it features a newly released book in the forefront and has daily updates to the newsletter.
The user-friendliness of the site is not great: the menus can be hard to navigate because they are all roll-down menus that appear only when you scroll over them. This is difficult for a user to quickly assess the range of information on the site. Furthermore, there is no “home” button to return to the home page. When you explore the site and want to return to the home page, the only option is by retyping the main site’s address. This is enough to lose the user’s attention and have them leave the page.
First impressions of the site, from a marketing perspective, are that it embraces the web 2.0 rage and creates a loyal readership to the publishing house. The level of participation and interaction is so high that readers have no choice but to engage fully in the lists of each season and news about HCC. The site makes effective use of blogging, RSS feeds, participatory multimedia, podcasts and videos. It also works beyond the main site to further this community through Facebooks groups, a MySpace page, a podcast site (called prosecast) and member-only features such as First Look (ARE book club), Author Tracker, Invite the Author, and newsletter subscription.
HHC does not sell books or other products online and the language is more obviously to inform than to sell. The “news” and “newsletter” portions of the homepage are quite prominent and are also subscribable services. The member priviledges also function to inform regularly. The menus suggest informing the user “books”, “authors”, “readers”, and “members” while the other secondary menus also suggest informing: “Browse”, “Bestsellers”, “News Releases”, “Upcoming Books”, and “Award Winners.” In terms of selling, the site doesn’t exclude that push. “Just because the holidays are over doesn’t mean the gift-giving should end and after a stressful season who better to gift than yourself?” This is the intro to the feature book on the front page. “On Sale Now” is also a very large button on the main page and each book has very clear “Buy the Book” buttons featured in blue text and set apart by borders.
There are no products available for sale on the site, nor are there any discounts available in the form of coupons or promo codes. The user has the choice of buying any book via Amazon.ca, Chapters Indigo or a variety of independent canadian retailers (61 choices across Canada). This is a wise move considering HCC is a publisher, not a retailer. It also gives consumers (aka readers) a Geyco-esque choice when making a purchase. What the consumer doesn’t know is that HCC works with retailers closely to ensure the selling of their books. They do this through their HarperCollins Canada Hand-Selling Award to retailers. This partnership solidifies their online setup. McClelland & Stewart, as a comparison, sells their books directly from their site at a cost higher than the popular Amazon.ca.
The HCC profile reads:Consistently at the forefront of innovation and technological advancement, HarperCollins is the first publisher to digitize its content and create a global digital warehouse to protect the rights of its authors, meet consumer demand and generate additional business opportunities.
HCC doesn’t close the door on consumers by not selling directly. By giving the consumer many avenues to engage in the list, they enable a more effective marketing process. HCC gains so much by drawing the reader in for the long term.In terms of improvements to create a greater impact, there isn’t much I’d change on this site. It serves a purpose and does so maintaining the integrity of the publisher’s mandate. However, it would be worthwhile to include the links directly to Facebook (via the “share on Facebook” button), to their Prosecast site, and to the MySpace page. It would also be worthwhile cleaning the site up in terms of graphic design. There is a tremendous amount of information on the site and if it were presented more cleanly, it may be navigated more effectively. McClelland & Stewart accomplishes this clean, professional look that includes participatory media. However, few comparable publishers work as well as HHC in fostering an online community.
HHC’s message is clear: it’s all about the book! The attention they pay to their lists and back-lists draws readers in by participating and makes them loyal to HarperCollins as a brand.
Tags: Books, HarperCollins, marketing, publishers